TO ORDER BY FAX: Fax your orders to (214) 999-1153, 24-Hours a day. Be sure to specify your contact information, customer number and the packaging style you want for each item.
WHOLESALE PRICING: In order to receive wholesale pricing and/or catalogs with price list and prior to placing wholesale orders, you must provide us with proof of your qualifications. You can Fax or mail us the proper documentation: Copy of tax resale certificate or business license certificate.
WHOLESALE ORDER REQUIREMENTS: All orders must meet our $200 minimum. Minimum per color or item is 3-pieces. Order in multiple of 3's only. Single pieces may be ordered with your $200 minimum order to try new color or items never purchased before. ALL SALES ARE FINAL, so we are encouraging you to do this before purchasing new shades. A $30 surcharge will be added to orders under $200.
PRIVATE LABELING: Opening orders must meet a $5000 minimum. 12-Piece minimum per product. Re-orders require a $1000 minimum. Samples may be ordered through a sample order of $200 minimum.
FORMS OF PAYMENT: First 3 orders must be paid by credit card or secured funds. Payment by Visa, MasterCard, American Express, Discover Card, or debit card is accepted and will eliminate C.O.D. fees. International export orders must be pre-paid by bank wire, a confirmed irrevocable letter of credit or credit card. Customer is responsible for all duties, taxes, and freight.
ORDERS OVER $500 DOLLARS MUST BE PRE-PAID OR PAID BY CREDIT CARD.
RETURN CHECKS: There is a $35.00 fee for any returned check.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
DELIVERY: Orders are generally shipped within 3-days from receipt. Ground service will be used unless otherwise requested.
DAMAGES AND DISCREPANCIES: Call our office within 72-hours to report damages. It is necessary for you to call the carrier IMMEDIATELY for damage inspection and claim for reimbursement. All original packing materials and cartons MUST BE RETAINED for inspection purposes.
SHIPMENT REFUSALS: If an order is returned because it is refused or no-one is there to pay the C.O.D. amount, you will be responsible for the shipping charges and a 25% re-stocking fee. If re-shipped, double freight charges apply.
CANCELLATIONS: A 15% service charge will apply.
PROBLEM WITH YOUR ORDER: We hope not, but if you experience a problem or error, please call our customer service department immediately at 877-296-2492.
RETURNS: Must be made within 30-days from the purchase date and will not be accepted without our authorization form and label. Products must be original and in saleable condition, unused and unlabeled. Samples cannot be returned.
RETURNS DUE TO CUSTOMER ORDER ERROR: A 25% re-stocking fee will apply.